Privacy Policy

EngageFlake ("we", "us", "our") provides a platform for food-service and retail operations, and this website at https://www.engageflake.com. This policy explains what personal data we collect through this website, why we collect it, and the choices you have. It is designed to comply with the (Indian) Digital Personal Data Protection Act, 2023 and other applicable law.

1. Data we collect on this website

• Information you submit — when you use our contact or demo forms we collect your name, email address, phone number, company name, plan interest and the message you write.
• Communication data — emails, calls and WhatsApp messages you exchange with us, so we can respond and keep context.
• Technical data — standard server logs (IP address, browser type, pages requested, timestamps) used for security and to keep the site running reliably.

This website does not use advertising trackers and does not sell personal data to anyone.

2. How we use your data

• To respond to your enquiry, schedule demos and provide plan recommendations.
• To send you information you have asked for about our products and pricing.
• To operate, secure and improve this website.
• To comply with legal obligations.

We process your data on the basis of your consent (when you submit a form), our legitimate interest in responding to business enquiries, and our legal obligations.

3. Sharing

We share personal data only with service providers who help us run this website and our communications (for example hosting and email infrastructure), under agreements that restrict their use of it, and with authorities where the law requires. We never sell or rent your personal data.

4. Retention

Enquiry data is kept for as long as needed to handle your request and for a reasonable period afterwards for business records. You can ask us to delete it earlier at any time.

5. Security

Data in transit is encrypted with TLS. Access to lead and enquiry data is limited to team members who need it. The EngageFlake platform itself applies further controls — including data isolation per plan tier and audit logging — described in customer agreements.

6. Your rights

You may request access to, correction of, or deletion of your personal data, and you may withdraw consent at any time. Write to contact@engageflake.com and we will respond within a reasonable timeframe. You also have the right to raise a grievance with us and, if unresolved, with the relevant data protection authority.

7. Children

This website is intended for business audiences and we do not knowingly collect personal data from children through it.

8. Changes

We may update this policy from time to time. Material changes will be reflected by the "last updated" date above.

9. Contact

Questions about privacy? Contact us at contact@engageflake.com.